Receive Mail & Packages | USPS (2024)

Receive Mail & Packages | USPS (1)

Enter a USPS Tracking® number in the search box to check the status of a package.

Track Your Package

Going out of town or want to change where your mail is delivered? Learn about all the ways to handle your incoming USPS® mail and packages and choose the best option.

Receive Mail & Packages | USPS (2)

Receive Mail & Packages | USPS (3)

Get Informed Delivery

Now both business and personal accounts can preview images* of mail and manage incoming packages on one dashboard without entering tracking numbers. From the Informed Delivery® dashboard, you can also sign up for text or email notifications, schedule delivery alerts, request Redelivery, enter USPS Delivery Instructions®, and more.

USPS Electronic Signature Online

Informed Delivery for personal accounts includes USPS Electronic Signature Online® (USPS eSOL®), a feature that allows you to digitally sign for incoming packages that require a signature including Priority Mail Express®, Signature Confirmation, and those insured for $500 or more. USPS carriers will leave your packages in your mailbox or at your preferred delivery location if they are too large to fit in your mailbox.

Get Started Nowwith Informed Delivery

*NOTE: Black and white (grayscale) images show the front of the outside of letter-sized envelopes and mailpieces that are processed through USPS® automated equipment.

Receive Mail & Packages | USPS (4)

Simple Ways to Manage Your Mail

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Standard Forward Mail & Change of Address

USPS is taking steps to increase security, combat identity theft, and further protect our customers' information. When you submit a change of address request online, you need to take additional steps to verify your identity:

  1. Opt in online to receive a verification code or link on your mobile phone OR go to a Post Office location with an acceptable photo ID to complete the identity verification process in person.
  2. Pay the $1.10 identity verification fee.

After your change of address request is approved, you'll get confirmation as well as instant access to valuable coupons provided by third-party retailers in your area. Your change of address request lasts for 12 months, but you can pay to extend it for 6, 12, or 18 more months.

Learn More about changing your address.

Premium Forwarding Mail

Taking a long vacation or an out-of-town assignment? For a weekly fee, you can have most mail sent to you each week with our Premium Forwarding Service Residential®. The temporary service is available for periods as short as 2 weeks and up to 1 year.

Learn More about Premium Forwarding Service Residential

Start Premium Forwarding

USPS Package Intercept

With USPS Package Intercept® service, you can redirect domestic packages, letters, and flats with a tracking or extra services barcode as long as the items have not yet been delivered or released for delivery. Either the sender or the recipient can request to have a shipment redirected as Priority Mail® back to the sender's address or to a Post Office™ location as a Hold For Pickup.

Learn More about USPS Package Intercept

Redirect a Package

Reserve a PO Box

Want to separate home and business mail or keep your address private? Reserving a PO Box™ is a great way to get your mail when and where you want it. PO Boxes are available in a range of costs and sizes. Just find one online near you, complete the application, pay with a credit card, and bring the printed form, your emailed receipt, and two IDs to the Post Office.

Reserve a PO Box

USPS Hold Mail

If you're going out of town for a while, you can submit a USPS Hold Mail® request online and we'll keep your mail safely at your local Post Office until you return. You can schedule the service up to 30 days in advance of your date or by 2 AM CST (Mon.–Sat.) on the start date.

For enhanced security, USPS now requires you to create or sign in to your USPS.com account to verify your identity and current address before submitting a new online USPS Hold Mail request.

Learn More about USPS Hold Mail service

Hold Your Mail

Hold For Pickup

Whether you’re shipping from a retail store or printing your own shipping label with postage, you can always elect to Hold For Pickup. Hold For Pickup allows the recipient to collect a package at the local Post Office. If you're the recipient and you'd like to redirect an incoming package to a Post Office for pickup, you can select Hold For Pickup using USPS Package Intercept®.

Get Started with Hold For Pickup

Schedule Redelivery Service

If we missed you when we tried to deliver your package or mail, you can get it redelivered by making a request online. Use the tracking barcode for your item and schedule Redelivery on a day that's more convenient for you. In select markets, recipients can also schedule Redelivery to a USPS® Smart Locker. If you have your tracking number, you can also schedule Redelivery via USPS Tracking®.

Schedule a Redelivery

USPS Delivery Instructions*

If your package doesn’t fit in your mailbox and you won’t be home to receive it, you can provide USPS Delivery Instructions online and authorize your carrier to leave it in a specified location. Just track your package and select “Delivery Instructions.” You can request that your package be left with a neighbor or held at a Post Office for pickup. For the cost of additional postage, you can have your package sent to a different domestic address. You can also change your shipping service option, upgrading to Priority Mail Express® service or Priority Mail® service, as well as add insurance and extra services.**

* Service is only available for packages sent domestically.
** Not available for packages sent to APO/FPO/DPO addresses. Other restrictions may apply.

Get Started with Delivery Instructions for your package

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Receive Mail & Packages | USPS (2024)

FAQs

Why is my informed delivery not showing mail? ›

Some of the mail I receive do not show up in my Informed Delivery® notification. Only mail processed on USPS automated equipment is included in the Informed Delivery Notification. Not all mail (e.g., magazines and catalogues) is processed this way, so they cannot appear in the notifications.

Why does my tracking number say delivered and it's not? ›

Here's why, and what you can do: Sometimes the shipping carrier may mark packages as “delivered” prematurely. Give them a few days to complete the delivery. Shipping carrier staff may put packages in different places, or purposefully choose an obscure location to keep it safe.

Why haven't I been receiving mail? ›

The mailbox can be damaged, for instance, if it was hit by a car. The door may not be opening and closing properly, there can be dangerously sharp details, or the house number may be missing. If your mailbox is in bad condition, the delivery can be held until the problem is fixed.

What packages show up on informed delivery? ›

USPS informed delivery only supports USPS

Because of its affiliation with USPS, it's understandable that informed delivery only shows incoming mail and packages from the postal service. Unfortunately for customers, mail comes from multiple carriers such as FedEx, DHL, UPS, and more.

Is USPS eliminating Informed Delivery? ›

App to be removed, but access will continue

Although the Informed Delivery app, top, will be discontinued soon, customers will still be able to access Informed Delivery notifications through the regular USPS Mobile app.

How accurate is Informed Delivery? ›

Informed Delivery® provides notifications for mailpieces arriving soon - not necessarily mailpieces arriving that same day. Pieces can be delayed in getting to your mail carrier. Or, unfortunately, a mailpiece could be misdelivered. We ask that you allow several days for delivery after receiving the notification.

Who do I contact if my mail is not being delivered? ›

Track a package or use USPS's Email Us form to file a complaint online. Select the reason for your complaint, including delivery issues and complaints about USPS employees or facilities. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711. Locate your local post office to speak with your station manager.

Why is my USPS tracking not updating? ›

There are several reasons why your USPS tracking scan may not update. Tracking info might not be available for a newly-shipped package or if USPS hasn't scanned it yet. If your package hasn't updated in a few days, there could be a scan issue or a temporary misplacement.

Why does Walmart say my package was delivered but it wasn't? ›

If you have a delivery and your Purchase History shows your package was delivered, but you can't find it: Check the delivery confirmation photo. Do you recognize the doorway in the image? If it is the wrong house, check your address in Google Maps to see if the rooftop pin is correct.

How do I report not receiving mail? ›

Please contact your local Post Office or USPS Consumer & Industry Contact Office for: Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns).

How do I find out where my mail is going? ›

You can track your mail and package using the USPS tracking system, which gives you more information about your packages. The simplest and best way to determine the location of your mail or package is using a barcode, and all boxes have a unique barcode.

Why is my mail not being delivered today? ›

Some problems may go away on their own (e.g., bad weather, a parked vehicle), while you will have to take action to resolve others (e.g., an overly full mailbox). Once you have solved the issue, talk to your local post office. They should be able to resume deliveries promptly, and your mail will all arrive.

Why was my mail scanned but not delivered? ›

If you are concerned because a piece of mail was scanned but not delivered, do not panic. Instead, wait one business day and see what happens. If the USPS has not delivered the mail piece after two business days, contact the post office and inform them that something has been lost or stolen.

What days will mail not be delivered in 2024? ›

Here are the Postal Service holidays for 2024:
  • New Year's Day: Monday, Jan. ...
  • Martin Luther King Jr. Day: Monday, Jan. ...
  • Presidents Day: Monday, Feb. ...
  • Memorial Day: Monday, May 27.
  • Juneteenth National Independence Day: Wednesday, June 19.
  • Independence Day: Thursday, July 4.
  • Labor Day: Monday, Sept. ...
  • Columbus Day: Monday, Oct.
Dec 26, 2023

Who scans mail for Informed Delivery? ›

Once sent, a direct mail piece is scanned by the Post Office facility and entered into a tracking system. Senders can then track pieces using the Informed Visibility tool, which shows when a mail piece has entered different stages in the delivery cycle.

What time does the USPS scan mail for Informed Delivery? ›

Informed Delivery will send you updates once per day, usually before 9 a.m. It updates every day that you have mail due, but will not update if there is no mail to be delivered, or on Sundays and federal holidays (when there is no mail). You should expect updates before mail is delivered on the relevant days.

How do I know if my mail was delivered today? ›

Informed Delivery is a free service from USPS that shows you preview images of incoming mail, as well as status updates about your incoming and outbound packages. You can see those notifications in a morning Daily Digest email, or at any time via the dashboard from your phone, computer, or the USPS Mobile® app.

Can the post office tell me if a letter was delivered? ›

Certified Mail service provides date and time of delivery or attempted delivery when you access www.usps.com (under “Quick Tools,” click on Tracking) or call toll-free 800-222-1811. Upon request, it also provides a postmarked mailing receipt. This is all you need to do: Complete PS Form 3800.

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